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Letter from the Social Security Administration (SSA) stating that you are currently receiving the selected government program. The letter must be current. Approval letter issued by the federal or state government with your legal first & last name and eligibility dates. Your benefits statement. You can call us directly and we will help you. Call Directly. Find out how to change your plan, add a new line, get activation assistance, learn about our 5G, and review other common SafeLink help topics.Customer Care. Need to talk to someone about your eligibility or application, or need technical support? Please call us first! 1-800-SafeLink (1-800-723-3546)Self-service tools available 24/7. Check your balance, refill or manage plans and phones with our. 611611 text feature. Browse common support topics for your prepaid phone. Navigate topics such as account management, phones, services, airtime, and more at …6GB. Ruggedized. IP68 (dust/water resistant up to 6m for 30 mins) SIM Support. 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